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System and network technician (hybrid mode telework/office)

Are you passionate about computers and are you comfortable with Linux? You are curious by nature and love to learn? You are rigorous and bilingual? We are looking for a system and network technician. Be part of the team that manages the network operations center (NOC) to ensure the continuity and quality of TV services offered by EBOX. Join a versatile team that never stops learning. Welcome to the phones!

Permanent full-time position with a rotating weekday schedule, in a hybrid telecommuting/office mode. 

Your role : 

Monitor the TV service and ensure its proper functioning;

  • Diagnose breakdowns and alarms related to the TV service;
  • Take action to minimize the impact of breakdowns and maintenance;
  • Promptly communicate and document breakdowns and maintenance;
  • Manage the content of the service and video on demand;
  • Ensure the quality of TV applications by preparing, automating, executing and documenting tests and their results;
  • Participate in development projects;
  • Configure TV service related systems and monitoring platforms;
  • Share and transfer knowledge between system and network technicians and technical support;
  • Provide level 2 and 3 support to technical support.

 

Your profile: 

 

  • DEC in computer science or any related field, or relevant experience (in network, system or video application administration, or as a technical support agent, for example);
  • Knowledge of the Linux environment;
  • Knowledge of network and video monitoring and diagnostic tools is an asset (Libre NMS, Zabbix, TSReader, Wireshark);
  • Knowledge of office and collaboration software (MS Office, Jira, Gitlab);
  • Experience with XML, JSON, Python (asset);
  • Bilingualism (French, English) in order to interact effectively with suppliers;
  • Rigor and excellent observation skills; 
  • Good analytical and technical problem solving skills;
  • Good listening and communication skills.

Our Benefits

  • This position can be done in hybrid mode: share your work time between your home and our offices!
  • Colleagues with a sense of humor who like to have fun at work.
  • Corporate rebates : cellular service, insurance, ski, La Ronde, etc.

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