The customer service advisors are responsible for answering calls from EBOX customers. They make sure they understand the needs of their customers and respond impeccably and in a timely manner. They accompany customers through changes to their account or services, answer their questions with professionalism and empathy, and redirect them to the right department when necessary.

Your role : 

• Offer EBOX products to customers over the phone to meet their needs;
• Provide our customers with outstanding after-sales service;
• Maintain customer files in our systems;
• Carry out various customer follow-ups;
• Promote the online self-service tools available to customers at each contact;
• Handle tasks related to existing customer subscriptions ;
• Validate customer satisfaction with the products and the company by doing a 360 analysis of the customer file for each contact;
• Handle all forms of dissatisfaction;
• Incentivize customers by advising them on other services available;
• Perform any related duties consistent with your abilities.

Your profile : 

• Relevant work experience in customer service
• Functional bilingualism, both oral and written
• Ability to work in a computerized environment and memorize information
• Discretion, integrity, listening skills and empathy

Schedules available : 

• Saturday to Wednesday from 9am to 5pm

EBOX is committed to the principles of equity, diversity, and inclusion in employment. At EBOX, you will find an ambitious company on a human scale, where the values of respect, dedication and expertise guide our actions every day.