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Can I transfer my account to someone else?

Transferring ownership of your account

Yes, it is possible to transfer your account to someone else. At EBOX, this operation constitutes a  responsibility transfer. With your consent and that of the person who takes possession of the account, it is a quick and simple process.

How much does a responsibility transfer cost?

The responsability transfer is free. However, it is important to know that you remain responsible for paying your balance until the new account holder calls us to take possession of the account.

How does a responsability transfer work?

A responsability transfer is done in two steps:

  1. You contact us to let us know that you want to transfer responsibility for your account. We will ask you to provide the full name of the person who wishes to take possession of the account. Do not forget to provide your customer code to the new account holder. This will make the rest of the process easier for him.
  2. The new account holder may then contact us. During this exchange, we will ask them for the customer code or the telephone number associated with your account.

We will then take care of changing and documenting the information entered in the account, such as name, email address, telephone number, payment method, etc.

Thereafter, we will reset the password for the customer zone associated with the account to allow the new account holder to access it.

Is a responsability transfer safe?

Rest assured: EBOX will never provide your personal information to the new account holder. The only information that will be validated with the new holder will be your customer code, your name and your address.

When the account information is replaced with that of the new holder, yours will be erased entirely.

How do I take over someone else’s account?

If you wish to become the primary account holder of an existing EBOX customer, the latter must contact us to authorize the change first. Following this, you can contact us to change the information entered in the account. We will ask you to provide:

  • Your name
  • Your email address
  • Your preferred method of payment
  • Your phone number
  • Your date of birth

You may also pay the balance at the same time, if you wish.