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Do I have a service agreement with EBOX?
You have a service agreement with EBOX if you rent one of our modems. If you use your own modem or you have bought your modem and you rent a router, a TV box or a recorder, you do not have a service agreement with EBOX.
If you rent the modem, you must keep the EBOX internet service for a minimum of 12 months. After 12 months, the service agreement ends. It is not renewed, even if you continue to rent the modem.
You may terminate the service agreement at any time by purchasing the modem. If you would rather return the modem, a penalty of 10% of the remaining monthly payments, up to a maximum of $ 50 will be charged on your final invoice.