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Obtain a satisfying resolution
We aim to provide a satisfying experience for each of our clients. If you are not satisfied with the solutions proposed to you or if a problem you previously reported persists, please contact our management team by filling out the form below. A team member will contact you within 24 to 48 hours to take charge of your file.
If you are still unable to reach a satisfactory resolution to your problem, the Canadian Radio-television and Telecommunications Commission (CRTC) or the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you.
The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.
For regulated services, contact the CRTC at:
Canadian Radio-television and Telecommunications Commission
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.