What is a disconnection?


Disconnecting your service implies a complete cancellation of your service. When the service is disconnected, internet access is no longer physically available at your home. This is the physical disconnection of your internet service. This transaction is performed when you close your account.

Reconnecting a disconnected service usually requires a visit from a technician, at a cost of $ 30. A delay of 5 to 14 days is applicable.