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Internet
Technical support
- Is there an outage in my area?
- My internet service is not working. What should I do?
- What is my Wi-Fi password?
- How do I change my Wi-Fi password and/or the name of my wireless network?
- How do I perform a speed test?
- What is my IP address?
- How do I change my Wi-Fi channels?
- How does the EBOX webmail tool work?
- How do I configure my EBOX email address on MAC OSX?
- How do I configure my EBOX email address on Outlook 2013?
- How do I configure my EBOX email address on Thunderbird?
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EBOX TV
Technical support
- Configuration instructions for EBOX TV
- How do I login to the EBOX TV app ?
- How do I activate my channels?
- Synchronize your EBOX remote with your TV
- How does recording shows and movies work?
- How do I switch from a wired connection to a Wi-Fi connection (or vice versa) on the TV box?
- How do I pair my remote in Bluetooth mode?
- How do I pair my remote in infrared mode?
- How do I unpair my remote?
- Improving picture quality in the EBOX TV app
- How do I update the remote control firmware?
- How do I update the EBOX TV app?
- How do I restart the EBOX TV box?
- Connecting the TV box to the internet
- Voice recognition is not working
General
- More on the Cloud PVR
- How can I add the PVR to my TV plan?
- Increasing the Amount of Connected Devices on the EBOX TV App
- Changing Your Cloud Recording Plan
- How can I change my TV plan or channels?
- On which devices can the EBOX TV app be downloaded?
- How can I find the price of a channel?
- What is Video On Demand and what channels offer it?
- Are the pause, fast forward and rewind functions available with EBOX TV?
- Is a technician visit required to install the TV service?
- What pairing options are possible with the remote?
- Is there a limit on the number of TV boxes I can rent?
- Google In-App Purchases
- Limitations of the Replay and VOD features
- Can I stream the Netflix app with EBOX TV?
- Google Chromecast?
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Telephony
Technical support
- How do I set up call forwarding?
- Listening to your Voicemail Messages Remotely
- Finding and Changing the PIN of your Voicemail Box
- How do I add or remove a number from my black / white list?
- Does the global plan include calls to overseas mobile phones?
- How do I change my phone plan?
- Can I block a phone number?
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Equipments
Technical support
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New account
Technical support
General
- Create an Account in the Customer Zone
- What installation delays can I expect?
- How does a transfer work?
- What happens during the installation?
- When and how will I be notified of my installation date?
- I'm unavailable. Can someone else be home for the installation?
- Do I have to be home if a technician's visit is planned?
- What is a self-installation?
- How do I activate the service after the technician leaves?
- I already have a modem. Can I use it with EBOX?
- What information should I provide to EBOX if I use my own modem?
- I have a router. Can I use it with EBOX?
- Is a technician's visit necessary?
- Can the technician bring my equipment?
- Will the technician connect my equipment?
- Where is the store and what are the business hours?
- Are automatic payments mandatory?
- Shipping Information
- Missed Deliveries
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My account
General
- Managing your communication preferences
- How do I check my internet usage?
- Moving My EBOX Services
- Can I move my internet jack?
- What is my client code and where can I find it?
- What is the referral program?
- Can I transfer my account to someone else?
- What is a disconnection?
- What is a suspension?
- Can I suspend my services for a few months?
- Latest updates to our Terms and Conditions
- Obtain a satisfying resolution
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Packages and options
General
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Billing and payment
General
- I need a breakdown of my invoice
- How can I make a payment?
- Why is my bill higher than expected?
- I paid for the first month of service when I subscribed. Why did I receive an invoice during my first month of service?
- What is my billing cycle?
- When and how will I receive my invoice?
- How to make a payment arrangement
- Can I receive my bill in the mail?
- I've stopped automatic payments but my account / credit card has been charged anyway. Why?
- I closed my account. How will I be refunded?
- I was billed for equipment I didn't return, what can I do?
- Why did I receive a payment notice if I've already payed?
- Why was I billed an interest fee?
Frequently asked questions
With EBOX, you can choose the plan that suits you, with no pressure! From Toronto to Ottawa, Hamilton, Cornwall, Kingston and many more cities, our clients are satisfied everywhere in Ontario.
$25 for you
and your friends !
Get a $25 credit for each friend that subscribes with EBOX. In return, your friend also gets a $25 credit. It's win-win!
How to refer a friend
