Getting started with EBOX

WELCOME TO EBOX!

Here’s how your Fibre Internet order will be processed

IMPORTANT: Please keep your current service active until your EBOX installation is complete to avoid any interruption in service.

  Order confirmation

Once we receive your paid order, we’ll send you the service agreement by email. Please review it carefully, including the Internet speed, pricing, and service address, to make sure all details are correct.

  Equipment delivery

As soon as we ship your equipment, we’ll send you an email and an SMS with the tracking number. You should receive your equipment within two to four business days. Please keep it in a safe place until the technician visits.

  Installation confirmation

We will send you an email and an SMS confirming the date and time slot for your Internet service installation as soon as the date is confirmed. If you need to reschedule after receiving your confirmed date, please call us or contact our chat as soon as possible. We will also send you a reminder two days before your installation.

  Installation confirmation

As soon as your appointment is confirmed, we will send you an email and SMS confirming the date and time slot for your Internet service installation.

  Fibre installation

A technician will come to your home to install the service on the confirmed date and time and will bring the optical network terminal.

Important details for installation day:

• Renting? It’s best to get your landlord’s permission for the installation.
• The technician may call you, so please keep your phone nearby. If you don’t answer the call, the technician won’t come by to do the installation.
• An adult 18 years of age or older must be onsite for the whole installation process.
• Installation may take up to four hours. The technician will only be able to assess the scope of the work once on site.
• Live in an apartment building? Make sure the utility room is accessible.
• Make sure the entrance to the courtyard is clear (gate unlocked, snow cleared away).

  Start using your service!

Once the technician has confirmed that the installation is complete, follow the step-by-step instructions in the equipment box or go to the Equipment set-up instructions. Connect your devices to your new Wi-Fi network and start using your service.

NOTE: The Wi-Fi network password is printed on the bottom of the router.