I closed my account. How will I be refunded?

Refund Methods

The refund method used by EBOX varies depending on the payment method registered in your customer’s account.
All refunds are issued within 90 days following receipt of your equipment. If you are not renting any equipment, the 90-day period begins when your account is closed.

Via bank account

If monthly payments are debited from your bank account and the most recent payments were debited from it, we will issue the refund to your bank account.
If we are unable to issue the refund to your bank account, we will send you a refund check by mail.

By credit card

If the payment method registered in your customer’s account is a credit card and the most recent payments were charged to it, we will issue the refund to that credit card.
If we cannot issue the refund to the credit card on file, we will send you a refund check by mail.

By check

If the refund cannot be processed to your bank account or credit card, we will issue a refund check.

IMPORTANT

It is very important to provide us with an address where you can receive your check, especially if you plan to move.
We do not ship outside of Canada.
P.O. boxes are not valid addresses.