What installation delays can I expect?

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Installation Delays

New Install Delays

The delays below are provided for reference only. They are subject to change and may vary.

Fibre: 5 to 7 days
ADSL: 5 to 7 days

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EBOX Internet you want it?

Choose your plan

The best EBOX Internet plan for your needs is that one that lets you and all other users fully enjoy the connection without any compromises. Your needs are based off the number of users, their daily activities and the number of devices connected at the same time.

Choose your plan
	Starting at 6 Mbps	Starting at 10 Mbps	Starting at 15 Mbps	Starting at 25 Mbps	Starting at 50 Mbps	Starting at 120 Mbps
Number of users	1	1	1-2	2-3	4 +	6 +
Number of devices	1	1-2	2-3	2-4	6 +	7 +
Number of EBOX TV devices	0	0	1	2	3	4
Simple browsing, emails, social networks 1-5 Mbps / device	Simple browsing, emails, social networks (1-5 Mbps / device): recommended	Simple browsing, emails, social networks (1-5 Mbps / device): recommended	Simple browsing, emails, social networks (1-5 Mbps / device): recommended	Simple browsing, emails, social networks (1-5 Mbps / device): recommended	Simple browsing, emails, social networks (1-5 Mbps / device): recommended	Simple browsing, emails, social networks (1-5 Mbps / device): recommended
Audio streaming 1 Mbps / device	1 Mbps audio streaming/device: recommended	1 Mbps audio streaming/device: recommended	1 Mbps audio streaming/device: recommended	1 Mbps audio streaming/device: recommended	1 Mbps audio streaming/device: recommended	1 Mbps audio streaming/device: recommended
HD video streaming 6 Mbps / device	6 Mbps HD video streaming / device: not recommended	6 Mbps HD video streaming / device: recommended	6 Mbps HD video streaming / device: recommended	6 Mbps HD video streaming / device: recommended	6 Mbps HD video streaming / device: recommended	6 Mbps HD video streaming / device: recommended
EBOX TV 6 Mbps / device	EBOX TV 6 Mbps / device: not recommended	EBOX TV 6 Mbps / device: not recommended	EBOX TV 6 Mbps / device: recommended	EBOX TV 6 Mbps / device: recommended	EBOX TV 6 Mbps / device: recommended	EBOX TV 6 Mbps / device: recommended
Online video games 10 Mbps / device	Online video games 10 Mbps / device: not recommended	Online video games 10 Mbps / device: not recommended	Online video games 10 Mbps / device: not recommended	Online video games 10 Mbps / device: recommended	Online video games 10 Mbps / device: recommended	Online video games 10 Mbps / device: recommended
4k video streaming 25 Mbps / device	4k 25 Mbps video streaming / device: not recommended	4k 25 Mbps video streaming / device: not recommended	4k 25 Mbps video streaming / device: not recommended	4k 25 Mbps video streaming / device: not recommended	4k 25 Mbps video streaming / device: not recommended	4k 25 Mbps video streaming / device: recommended

EBOX TV compatible devices

To use one of your EBOX TV compatible devices, search for “EBOX TV” in the Google Store search tool and install the app on your device.

EBOX TV compatible devices
Streaming devices	Televisions models	EBOX TV Receivers
Chromecast with Google TV (2020)	Insigna Smart TV with Fire TV Many models supported	EBOX TV 1.0 Sagemcom DIW387UHDEBOX
Xiaomi Mi Box S	Toshiba Smart TV with Fire TV Many models supported	EBOX TV 2.0 Technicolor UIW4020EBX
Nvidia Shield TV Pro (2015, 2017, 2019)	Element Smart TV with Fire TV Many models supported
Nvidia Shield TV (2015, 2017, 2019)	Sony Bravia Smart TV with Android TV Many models supported
Fire TV Stick (Gen 2 2016-2019)	TCL Smart TV with Android TV Many models supported
Fire TV Stick (Gen 3 2020)	Philips Smart TV with Android TV Many models supported
Fire TV Stick Basic Edition (2017)
Fire TV Stick Lite (Gen 1 2020)
Fire TV Stick 4K (Gen 1 2018)
Fire TV Cube (Gen 2 2019)
Fire TV Stick 4K Max (Gen 1 2021)