Appointment Scheduling and Availability

• Installation timelines may vary depending on the season and technician availability.
• Most installations are completed within 1 to 2 weeks.
• If you need to reschedule your appointment, please let us know at least 24 hours in advance. Appointment changes may delay the activation of your service.

Equipment Delivery

• You'll receive an SMS with your tracking number as soon as your equipment leaves our warehouse.
• Equipment is typically delivered within 4 business days, between 9:00 a.m. and 5:00 p.m.

Important Information About Your Installation

• Installation Duration: Your installation may take up to 4 hours to complete. An adult (18+) must be present for the entire appointment.
• Building Utility Room Access: During the installation, the technician may need access to the building's utility room.
• Landlord Authorization: Some installations may require drilling through walls to bring the connection into your unit. If you are a tenant, please obtain your landlord's approval before the installation appointment.