COVID-19: MEASURES FOR OUR CUSTOMERS AND SECURITY
19 March 2020 | Uncategorized
The EBOX management team follows closely the recommendations and directives of the provincial and federal governments. Ours practices will be updated as the situation evolves.
Thank you for being part of the EBOX clientele and take care of your health.
These channels are unlocked: A&E, Al Jazeera, CinéPop, Crime & Investigation, CTV News Channel, Elles Fictions, Food Network, ICI RDI, Investigation Discovery, LCN, MAX, Vrak, Yoopa.
If you want to order EBOX-TV, you can activate it in the customer zone and using compatible devices (fire stick, sony bravia, nvidia shield and mi box).
Due to COVID-19, we receive a high volume of calls and we are working on a reduced staff basis, which can cause a waiting time that is longer than usual. We apologize for any inconvenience this may cause you and we would like to remind you that your satisfaction is important to us.
EBOX thanks you for your comprehension.
If you want to become a customer of EBOX, you can fill out the online form attached to the Internet package to which you want to subscribe or contact us by phone.
Travel of our technicians
Our technicians travel to connect new customers or to repair a break to maintain the connection. They do not travel to disconnect existing services or recover equipment.
Most of our technicians work outside your home. In some cases, they may ask you for permission to go inside if the situation requires it. To this end, you will be asked a few questions about the COVID-19 to ensure your safety and that of the technicians. The equipment will be left in front of your door by the delivery company and we can assist you by telephone for installation inside your home. You must therefore ensure that your internal installation is in good condition to receive the service.