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19 March 2020 | Uncategorized

COVID – 19 : Safety and support measures for our customers and employees

Concrete measures are in place to ensure our employees’ health and to support our customers.

The EBOX management team follows closely the recommendations and directives of the provincial and federal governments. Ours practices will be updated as the situation evolves.

Thank you for being part of the EBOX clientele and take care of your health.

Stay connected

Television – Channel unlocking

These channels are unlocked: A&E, Al Jazeera, CinéPop, Crime & Investigation, CTV News Channel, Elles Fictions, Food Network, ICI RDI, Investigation Discovery, LCN, MAX, Vrak, Yoopa.

If you want to order EBOX-TV, you can activate it in the customer zone and using compatible devices (fire stick, sony bravia, nvidia shield and mi box).

Measures for the health of EBOX employees and customers

  • Store opening hours : Monday to Friday: 9 h to 19 h / Saturday and Sunday: 11 h to 16 h
  • Limit of 2 customers in the store
  • Entrance from outside the store only (parking is always available)
  • We respect the distance measurement of 2 meters
  • Wearing a mask or face covering that covers the nose and mouth will also be mandatory in enclosed public places from July 18, 2020 for people age 12 and over. We ask customers who come to the store to wear a mask to access it. Thank you for your precious collaboration.
  • We have suspended business trips
  • Any employee returning from a trip must respect the quarantine measures

Wait times and quality of service

Due to COVID-19, we receive a high volume of calls and we are working on a reduced staff basis, which can cause a waiting time that is longer than usual. We apologize for any inconvenience this may cause you and we would like to remind you that your satisfaction is important to us.

EBOX thanks you for your comprehension.

New subscriptions

If you want to become a customer of EBOX, you can fill out the online form attached to the Internet package to which you want to subscribe or contact us by phone.

Travel of our technicians
Our technicians travel to connect new customers or to repair a break to maintain the connection. They do not travel to disconnect existing services or recover equipment.

Safe installation
Most of our technicians work outside your home. In some cases, they may ask you for permission to go inside if the situation requires it. To this end, you will be asked a few questions about the COVID-19 to ensure your safety and that of the technicians. The equipment will be left in front of your door by the delivery company and we can assist you by telephone for installation inside your home. You must therefore ensure that your internal installation is in good condition to receive the service.

 

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