I was billed for equipment I didn’t return, what can I do?

Being billed for unreturned equipment

If you receive an invoice for equipment wasn’t returned on time, you have 20 days to send it back to EBOX. Otherwise, you will be responsible for the cost of the equipment purchase.

To return your equipment, follow these instructions:

1. To ensure safe handling during transit, please place the equipment and its power supply in the original packaging, or in a box of similar size and protection.
2. Drop off the package at any Canada Post outlet and provide the following prepaid return code: PR470717.
3. For your records, please keep your Canada Post receipt, which includes your tracking number, as proof of shipment.

Once we receive and process your equipment return, the invoice will be automatically cancelled.

If your equipment reaches us more than 20 days after we send you the equipment invoice, we will unfortunately be unable to accept your return. However, we can return it to you upon your request.

For more information on equipment returns, please call 1-844-323-EBOX (3269).