What installation delays can I expect?
Installation Delays
New Install Delays
The delays below are provided for reference only. They are subject to change and may vary.
- Fibre: 5 to 7 days
- ADSL: 5 to 7 days
EBOX Internet you want it?
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You’d rather talk to someone? 1-844-323-EBOX (3269)
The delays below are provided for reference only. They are subject to change and may vary.
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These services are available:
Oh lala!
The territories serviced by Derry Telecom and Axion are not yet serviced by EBOX. We are currently working on making our services available for you. Thank you for your interest in EBOX. Do you want to be informed when EBOX is available at your address?
EBOX TV is not yet available in your region, but it will be soon. Stay tuned!
These services are available:
Tu es qualifié pour le service télé
dans la région de
Si tu es client EBOX, tu peux te connecter à ton compte pour ajouter l'application.
To enjoy EBOX TV, you must select an Internet package
Oh lala!
Your address is exceptional! Our system has difficulty qualifying it. But all is not lost! Contact us and one of our agents can validate availability with you.
100% Fibre Internet is available at your address
Subscribe to EBOX TV
Watch content live
or on demand
Install your
favorite apps
Replay your
favorite shows
*Certain conditions apply.
These promotions are valid for 12 months.
Valid for a 12 months contract.
Conditions apply.
See FTTN packagesFor 12 months / New EBOX customers.
Conditions apply.
See V-Cable packagesEnter your phone number and an EBOX representative will contact you in a moment.
Enter your phone number and an Ebox representative will contact you in a moment.
Choose your Internet plan
You need a EBOX Internet plan (minimum 15 Mbit/s to enjoy the EBOX TV.Quick and reliable connection
Modem and router included
Unlimited capacity
Choose your Internet plan
You need a EBOX Internet plan to enoy the telephony.Quick and reliable connection
Modem and router included
Unlimited capacity
Choose your plan
The best EBOX Internet plan for your needs is that one that lets you and all other users fully enjoy the connection without any compromises. Your needs are based off the number of users, their daily activities and the number of devices connected at the same time.
| Starting at 6 Mbps | Starting at 10 Mbps | Starting at 15 Mbps | Starting at 25 Mbps | Starting at 50 Mbps | Starting at 120 Mbps | |
|---|---|---|---|---|---|---|
| Number of users | 1 | 1 | 1-2 | 2-3 | 4 + | 6 + |
| Number of devices | 1 | 1-2 | 2-3 | 2-4 | 6 + | 7 + |
| Number of EBOX TV devices | 0 | 0 | 1 | 2 | 3 | 4 |
| Simple browsing, emails, social networks 1-5 Mbps / device |
Simple browsing, emails, social networks (1-5 Mbps / device): recommended | Simple browsing, emails, social networks (1-5 Mbps / device): recommended | Simple browsing, emails, social networks (1-5 Mbps / device): recommended | Simple browsing, emails, social networks (1-5 Mbps / device): recommended | Simple browsing, emails, social networks (1-5 Mbps / device): recommended | Simple browsing, emails, social networks (1-5 Mbps / device): recommended |
| Audio streaming 1 Mbps / device |
1 Mbps audio streaming/device: recommended | 1 Mbps audio streaming/device: recommended | 1 Mbps audio streaming/device: recommended | 1 Mbps audio streaming/device: recommended | 1 Mbps audio streaming/device: recommended | 1 Mbps audio streaming/device: recommended |
| HD video streaming 6 Mbps / device |
6 Mbps HD video streaming / device: not recommended | 6 Mbps HD video streaming / device: recommended | 6 Mbps HD video streaming / device: recommended | 6 Mbps HD video streaming / device: recommended | 6 Mbps HD video streaming / device: recommended | 6 Mbps HD video streaming / device: recommended |
| EBOX TV 6 Mbps / device |
EBOX TV 6 Mbps / device: not recommended | EBOX TV 6 Mbps / device: not recommended | EBOX TV 6 Mbps / device: recommended | EBOX TV 6 Mbps / device: recommended | EBOX TV 6 Mbps / device: recommended | EBOX TV 6 Mbps / device: recommended |
| Online video games 10 Mbps / device |
Online video games 10 Mbps / device: not recommended | Online video games 10 Mbps / device: not recommended | Online video games 10 Mbps / device: not recommended | Online video games 10 Mbps / device: recommended | Online video games 10 Mbps / device: recommended | Online video games 10 Mbps / device: recommended |
| 4k video streaming 25 Mbps / device |
4k 25 Mbps video streaming / device: not recommended | 4k 25 Mbps video streaming / device: not recommended | 4k 25 Mbps video streaming / device: not recommended | 4k 25 Mbps video streaming / device: not recommended | 4k 25 Mbps video streaming / device: not recommended | 4k 25 Mbps video streaming / device: recommended |
EBOX TV compatible devices
To use one of your EBOX TV compatible devices, search for “EBOX TV” in the Google Store search tool and install the app on your device.
| Streaming devices | Televisions models | EBOX TV Receivers |
|---|---|---|
| Chromecast with Google TV (2020) | Insigna Smart TV with Fire TV Many models supported |
EBOX TV 1.0 Sagemcom DIW387UHDEBOX |
| Xiaomi Mi Box S | Toshiba Smart TV with Fire TV Many models supported |
EBOX TV 2.0 Technicolor UIW4020EBX |
| Nvidia Shield TV Pro (2015, 2017, 2019) |
Element Smart TV with Fire TV Many models supported |
|
| Nvidia Shield TV (2015, 2017, 2019) |
Sony Bravia Smart TV with Android TV Many models supported |
|
| Fire TV Stick (Gen 2 2016-2019) |
TCL Smart TV with Android TV Many models supported |
|
| Fire TV Stick (Gen 3 2020) |
Philips Smart TV with Android TV Many models supported |
|
| Fire TV Stick Basic Edition (2017) |
||
| Fire TV Stick Lite (Gen 1 2020) |
||
| Fire TV Stick 4K (Gen 1 2018) |
||
| Fire TV Cube (Gen 2 2019) |
||
| Fire TV Stick 4K Max (Gen 1 2021) |
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