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What installation delays can I expect?

Installation delays

The installation times for a new connection and a transfer are different.

New connection

If you are not subscribed to another cable internet provider at the address at which we will be offering the service, you will need a new connection. The installation delays are as follows:

The delays below are provided for information only. They are subject to change and may vary.

ADSL : 7 days
C-Cable : 7 days
V-Cable ( or Q-Cable ): 10 to 14 days
R-Cable : 5 days
CV-Cable : can vary according to your region

Transfer delays

If you are subscribed to an internet service from a cable provider and you wish to transfer your connection to EBOX, the delays below apply. Note that the service you wish to transfer must active at the address of your EBOX account.

The delays are provided for information only. They are subject to change and may vary depending on traffic.

ADSL : the transfer of an ADSL service is not possible. Please refer to new connection delays.
C-Cable: from 7 to 15 days
V-Cable (or Q-Cable) : 15 days
R-Cable : 10 days
CV-Cable: the transfer of a CV-Cable service is not possible. Please refer to new connection delays.