-
Internet
Technical support
- Is there an outage in my area?
- My internet service is not working. What should I do?
- What is my Wi-Fi password?
- How do I change my Wi-Fi password and/or the name of my wireless network?
- How do I perform a speed test?
- What is my IP address?
- How do I change my Wi-Fi channels?
- How does the EBOX webmail tool work?
- How do I configure my EBOX email address on MAC OSX?
- How do I configure my EBOX email address on Outlook 2013?
- How do I configure my EBOX email address on Thunderbird?
-
Home Phone
Technical support
- How do I set up call forwarding?
- Listening to your Voicemail Messages Remotely
- Finding and Changing the PIN of your Voicemail Box
- How do I add or remove a number from my black / white list?
- Does the global plan include calls to overseas mobile phones?
- How do I change my phone plan?
- Can I block a phone number?
-
-
New account
General
- Getting started with EBOX
- Create an Account in the Customer Zone
- What installation delays can I expect?
- Can I transfer my current Internet service to EBOX?
- What happens during the installation?
- When and how will I be notified of my installation date?
- Can someone else be home for the installation?
- Do I have to be home if a technician's visit is planned?
- Is self-installation available for EBOX services?
- How do I activate the service after the technician leaves?
- I already have a modem. Can I use it with EBOX?
- What information should I provide to EBOX if I use my own modem?
- I have a router. Can I use it with EBOX?
- Is a technician's visit necessary?
- Will the technician connect my equipment?
- Equipment delivery
- Missed Deliveries
- Prepaid Cards FAQ
-
My account
General
- Managing your communication preferences
- How do I check my internet usage?
- Moving My EBOX Services
- Can I move my internet jack?
- What is my client code and where can I find it?
- What is the referral program?
- Can I transfer my account to someone else?
- What is a disconnection?
- What is a suspension?
- Can I suspend my services for a few months?
- Latest updates to our Terms and Conditions
- Obtain a satisfying resolution
-
Packages and options
General
-
Billing and payment
General
- I need a breakdown of my invoice
- How can I make a payment?
- Why is my bill higher than expected?
- I paid for the first month of service when I subscribed. Why did I receive an invoice during my first month of service?
- What is my billing cycle?
- When and how will I receive my invoice?
- How to make a payment arrangement
- Can I receive my bill in the mail?
- Why was account / credit card was charged?
- I closed my account. How will I be refunded?
- I was billed for equipment I didn't return, what can I do?
- Why did I receive a payment notice?
- Why was I billed an interest fee?
- Are automatic payments mandatory?
Frequently asked questions
With EBOX, you can choose the plan that suits you, with no pressure!
From Toronto to Ottawa, Hamilton, Cornwall, Kingston and many more cities, our clients are satisfied everywhere in Ontario.
$25 for you and your friends !
Get a $25 credit for each friend that subscribes with EBOX. In return, your friend also gets a $25 credit. It's win-win!
How to refer a friend
