Can I receive my bill in the mail?

Receiving your invoices

Digital Invoices

To reduce its environmental footprint, EBOX has chosen to limit the issue of invoices printed on paper. Your invoices are sent to your email,  in PDF format, every month. You can also view your invoices in the Customer Zone.

Printed invoices

Following the Telecom and Broadcasting Decision CRTC 2022-28, EBOX can, upon request, mail printed invoices free of charge to the following groups of people:

  • Clients with a self-identified disability
  • Senior citizens (at least 65 years old)
  • Clients who do not have home Internet or mobile data services provided by EBOX

If you meet the eligibility criteria, please contact us to request paper billing