EBOX Fibre Internet

All About 100% Fibre Internet

Fibre Internet, the most modern technology on the market, is now available at EBOX! Our 100% fibre plans will surely satisfy you if you’re looking for a state-of-the-art solution for your Internet.
If you’re already subscribed to a cable or DSL internet service with EBOX, please read the article on migrating to a fibre connection.

In this article we’ll explain :

  • What is fibre?
  • The difference between fibre-to-the-home and other types of technologies
  • What you gain by subscribing to EBOX 100% fibre
  • The subscription and installation process

What Is Fibre?

Fibre is a very thin wire made of glass or plastic. It conducts a light signal. This signal can carry large amounts of data at the speed of light. The signal can travel long distances without being disrupted.

Fibre is more reliable and more durable. Compared to copper-based technologies (DSL, ADSL) or coaxial cable, signal loss during transmission is greatly reduced.

Today, fibre is the fastest and most developed Internet technology. With fibre, a connection has the potential to reach several gigabits per second in upload and download.

What Is Fibre To The Home?

Simply put, it is a technology for connecting fibre optic cables to the home. The abbreviation “FTTH” is also used to designate this connection. “FTTH” stands for “Fiber to the Home”.

Shared Technologies : Cable and DSL

With ADSL or cable, the Internet provider sends the data from its central office, through an optical fibre, to a distribution point in your neighbourhood. Then, the data is routed to homes via traditional infrastructure. This infrastructure is made up of copper wires or coaxial cables. With cable and ADSL, the fibre connexion is shared.

The Benefits Of 100% Fibre Internet

Financial Benefits

  • Installation is free
  • Modem and router rental is free
  • Shipping of the equipment is free
  • You get more efficient Internet for a price equal to or lower than our competitors

Technological benefits

  • You have better network performance
  • You have access to the fastest upload and download speeds on the market
  • You benefit from technology that’s adapted to the future
  • With fibre Internet, you can transmit large amounts of data. It’s suitable for intensive internet use like sending very large files, streaming in 4K or playing online virtual reality games

Practical Benefits

  • Installation delays for FTTH are shorter than those of cable Internet
  • The service is guaranteed up to the modem unless there is an accidental or voluntary physical break or an unauthorized modification of the installation
  • Since fibre Internet offers a direct link, there’s no traffic management policy that restricts your speed during peak hours

Subscribing To EBOX Fibre

1. Qualification

To find out if fibre Internet is available where you live, you must first qualify your address. For now, fibre technology is only available in Quebec.

You check service availability online by visiting the Internet section of our website. You can also call us at 1-844-323-3269 or chat with us. One of our agents will take care of checking if fibre is available.

2. Subscription

If 100% Fibre is available where you live, it’s time to choose the plan that’s right for you!

If you upload a lot of data, we advise you to subscribe to a plan of 150 Mbit/s or more. Our 150, 500 and 1000 Mbit/s fibre packages offer you symmetrical speed. Your upload speed will be the same as your download speed.

If you need help choosing a plan that’s right for you, don’t hesitate to chat with us or call us at 1-844-323-3269. We will help you find the fibre plan that suits you.

Once you’ve chosen your plan, you continue the ordering process by providing your personal information. You also tell us your availability and the number of floors in your home for the installation of the connection. You can also provide the customer code of the person who recommended EBOX to you to take advantage of our referral program.

The equipment

The ONT is a fibre modem. You need it to access the internet. It is provided to you by the Bell technician on your installation day.

The router gives you wireless internet access (Wi-Fi). It is shipped to you with Purolator. You should receive it 2 to 3 business days after placing your order.

3. Confirmation of the appointment

We will contact you a few days after receiving your order to confirm the time window and date of the technician’s visit.

Some preparations are necessary:

  • The electrical room in your building (if there is one) must be accessible on the day of the installation. It may usually be locked. Ask the building manager for the key or request that the room be unlocked on the day of installation.
  • The technician often has to drill holes to install the fibre cables in the walls. If you’re a tenant, the landlord’s authorization is required to carry out the work. You must provide the technician with a written authorization signed by the owner of the building.
  • A person aged 18 years or older must be on site during the entire installation window and while the technician is installing the service.
  • The technician may show up at the end of the installation window. For example, if your window is from noon to 5:00 p.m., the technician could arrive at 4:50 p.m.
  • Installation may take a few hours. It is important to anticipate that the installation will not necessarily be completed before the end of the appointment window

4. Installation of Your EBOX Fibre Internet Connection

The big day has arrived! Today, we are installing your new 100% fibre service.

During the installation window, you may receive a call from a Bell number or a private number. The technician is calling you. It’s very important to answer. If you don’t answer, the technician may not show up to install your service.

The technician arrives with your modem. He takes care of installing the fibre cables, he connects your modem and your router, he configures everything… Before he leaves, he checks that the service is working properly. Then, you can start enjoying your new EBOX fibre internet subscription!

EBOX is now your new fibre internet provider. Thank you!