Find your PPOE username and password

Find your PPOE information

If you are subscribed to an ADSL or Fiber plan, it is possible for you to configure your own modem. To do so, you will need a username and password. This information is available in your Customer Zone.


  • You can only view your PPOE information in the Customer Zone once your installation date is confirmed. Prior to that, the information is unavailable.
  • In the case of a migration request, PPOE information is not displayed in the Customer Zone.

To view your PPOE information, log in to the Customer Zone and open the My Configuration section . You will find it in the Internet Service category of your client area.