Latest updates to our Terms and Conditions

Latest updates

For the sake of transparency and for easy access, EBOX now publishes all the updates to its Terms and Conditions in this article.

Digital and printed invoices

Updated June 9th 2022

To reduce its environmental footprint, EBOX has chosen to limit the issue of invoices printed on paper. Invoices are sent by email, in PDF format, every month. Invoices are also available in the Customer Zone.

Following the Telecom and Broadcasting Decision CRTC 2022-28, EBOX can, upon request, mail printed invoices free of charge to the following groups of people:

  • Clients with a self-identified disability
  • Senior citizens

To request printed invoices, the client must contact a customer service agent by phone or through the chat.

CRTC Broadband Fund

Updated May 9th 2022

The CRTC established a $ 750-million federal fund intended to help all Canadians have access to a larg band residential Internet service and mobile networks: The Broadband Fund. The goal is to contribute to the financing of infrastructure upgrade and construction projects that will allow the affected households to have access to a high-speed Internet connection.

In order to honour this regulation EBOX will charge its clients a symbolic contribution of 0.3% of the price of the Internet plan.

EBOX agrees to honour the rest of the amount required by the CRTC with no additional contribution from its clients.

Starting May 9th 2022, these fees are included in the price of all our plans. This applies to all new subscriptions made from this date onwards.

Fees / fees payment

Updated January 1st 2022

A late payment charge of 3,00% compounded interest per month
(42.585% yearly), will be charged to EBOX’s clients and calculated on
any amount remaining unpaid three weeks after the billing date.

Transfer of responsibility

Updated May 14th 2021

All EBOX customers must remain the primary account holder for a period of at least 6 months. During this period, transferring the responsibility of the account is not permitted. The primary account holder’s responsibilities include, but are not limited to:

  • Paying all fees associated to the EBOX account
  • Ensuring that the wiring, for which maintenance is not the primary account holder’s responsibility, is not damaged, modified or altered.
  • Ensuring the proper use, good condition and return of all rented equipment.
  • Respecting the EBOX service agreement and its terms and conditions.

The 6 months period begins when the account is created, and the first invoice is issued. After the 6 months period, the primary account holder may transfer his account to another person if he wishes to do so.