FAQ

Find the answer to your questions

Voice recognition does not seem to work properly.

How to use the voice recognition in the Android app:

It is important to know that voice recognition works according to the language that has been selected in the setup menu. To perform a voice search in the EBOX TV app:

  • Open the EBOX TV app
  • Press the key to open the search menu
  • Select the search option
  • Select the voice search option

How to use the voice recognition in the EBOX TV App:

  • Open the EBOX TV app
  • In the menu that appears at the top of the page, click on the magnifying glass button.
    This menu appears after 6 seconds when you open the application, if no action is taken. Subsequently, if you want to display it again, you have to click on the TV button on the remote control.

 

What is Chromecast?

The Google Chromecast is a simple way to stream video content to your TV. Technically, your box is connected to the television and it communicates with another device via WiFi signal in order to access and display multimedia content on your television from any compatible application such as Youtube or TVA, for example.

Can I stream the Netflix app with EBOX TV?

The Netflix app is unfortunately incompatible with EBOX TV for now. We are currently working with Netflix to fix the issue in a future update.

How do I connect my box on the internet?

The best alternative would be the Ethernet plug as it offers more stability. You can also connect your box via WiFi using a 5 GHz router. Please note that a 2.4 GHz router won’t be compatible with the box.

Why does the replay option only work on some channels?

It is important to understand that some content providers are free to share the right to distribute catch-up content. That being said, some providers only accept live streaming, while others allow replay/on demand options. We will always work to continuously give more possibilities to our customers.

How do you charge for Google app purchases like movies or games, for example?

By the payment method associated with your Google account. These purchases will not be billed by EBOX and we are not responsible for them.

Does parental control apply to all profiles?

Yes.

How long do I have to keep a channel active before I can replace it with another one?

A channel must be active for a minimum of 30 days.

Is there a limit on the number of TV decoder I can rent?

You can have an unlimited number of devices at home. However, there is a limit of 2 simultaneous video streams.

How do my devices work?